Returns & Refunds

Damaged, expired, incorrect, or missing items can be returned within 24 hours of delivery. Perishable groceries are refunded or replaced on the same day.

Open the order → "Return or refund". Upload a photo of the issue and choose refund or replacement. A support agent will confirm within 2 hours.

• COD — refunded to the mobile banking number of your choice within 2 working days.

• Card — refunded to the original card in 5–7 working days.

• Mobile banking — refunded to the same account in 1–2 working days.

Opened cosmetics, perishable items consumed beyond 24 hours, and prescription medicines dispensed as per prescription.