Fresh Groceries, Every Order
From everyday staples to pantry essentials — handpicked, quality-checked, and delivered fresh.
ShadBDShop Premium Care
A dedicated personal shopping assistant you can call for all your grocery needs
Why Premium Care?
Order by Phone — No App Needed
Call or message your assigned agent. No downloads, no logins — works even without an internet connection.
A Dedicated Care Agent
One person who knows your preferences, handles your order from start to finish, and follows up after delivery.
Meet Our Premium Care Agents
"Premium Care isn't just a service — it's about understanding what each household needs and being there when it matters."
ShadBDShop Care Team
Customer Care
"We treat every order like it's for our own family. That's the standard we hold ourselves to."
ShadBDShop Care Team
Customer Care
Call Us, We Deliver Everything
Fruits & Vegetables
Meat & Fish
Cooking
Beverages
Home & Cleaning
Pest Control
Stationery & Office
Beauty Products
Health Products
Pet Care
Kitchen Appliances
Baby Care
What Premium Care Looks Like
Sample stories that illustrate the kind of service we're building. Real customer quotes will replace these as the program rolls out.
Busy Parent
Sample customer story
"Order by message, not by browsing endless lists. Tell your care agent what your family needs this week and the order shows up at your door — exactly the way you'd shop yourself."
Three Easy Steps to Join Premium Care
1. Register
Share your name and phone number using the form below.
2. We'll call you back
Our care team will call to assign you a dedicated agent within 24 hours.
3. Start ordering
Call or message your care agent any time you need groceries — they'll handle the rest.
Join ShadBDShop Premium Care Today!
Frequently Asked Questions
Premium Care is a personal shopping service. A dedicated agent handles your orders, tracks your deliveries, and follows up after — through phone calls, WhatsApp, or SMS — so you don't have to use the app or website if you don't want to.
Fill in your name and phone number using the Register form on this page. Our care team will call you back within 24 hours to set you up. You can also reach customer support at the phone number listed in the footer.
There are no additional charges to use Premium Care. You pay the same prices as on the regular site, plus the standard delivery fee of your order.
All ShadBDShop customers in supported delivery areas are eligible. If you're new to ShadBDShop, register here and we'll set up your account when we call you back.
If you'd rather pick up the phone than browse a website — or you just want one trusted person who knows your usual order — Premium Care is for you. You get priority handling, post-delivery follow-up, and the option to place orders by call, WhatsApp, or SMS.
Premium Care is rolling out gradually across our delivery areas. Register your number and we'll let you know when service is available in your zone.
Standard ShadBDShop delivery hours apply — typically 8:00 AM to 11:00 PM. Your care agent will share exact slot options when they call you back.
Reach out to your assigned care agent first — they handle order-specific problems directly. For anything they can't resolve, contact ShadBDShop support through the Help page.